Your Visit, Step by Step
From booking to aftercare, here’s how we make your visit straightforward.
What to Expect on Your First Visit
Your first visit is about getting to know you, understanding your concerns, and giving you a clear picture of your oral health.
We recommend arriving 10 minutes early so there’s time to check details and settle in without feeling rushed. If you’ve completed your forms online, this will usually be a quick check-in.
Your appointment typically includes:
A discussion about your dental history, concerns and goals
A thorough examination by your dentist
X-rays if required
A professional clean, where appropriate
Clear explanations and recommendations, with time to ask questions
Most first appointments run for around 45–60 minutes, depending on your needs.
There’s no pressure to proceed with treatment on the day. Our focus is on giving you the information you need to make informed decisions, at a pace that feels comfortable for you.
What do I need to bring?
A little preparation helps your appointment run smoothly.
Please bring:
A valid form of photo ID
Your health fund card (if you have one)
Medicare card, if applicable
If you’ve been treated elsewhere recently, any relevant records or X-rays can also be helpful.
To save time on the day, we recommend completing your patient forms online before you arrive. If you haven’t, no problem, our team can assist you when you check in.
If you’re feeling anxious, have specific concerns, or have any medical conditions we should be aware of, let us know ahead of time. This helps us tailor your appointment and ensure you’re comfortable from the moment you arrive.
Please arrive 10 minutes early to allow time for check-in and paperwork, especially for first visits.
If you need to reschedule or have questions before your appointment, our team is always happy to help.
During Your Appointment
Your appointment is unhurried and centred on clear communication.
Your dentist will talk you through what they’re seeing as they go, explaining findings in plain language and checking in with you along the way. If anything needs attention, you’ll be shown and talked through the options so you can understand the why, not just the what.
If treatment is recommended, you’ll be given:
A clear explanation of the proposed care
Any alternatives worth considering
Expected timelines and next steps
Nothing proceeds without your consent, and there’s always space to pause, ask questions or take time to think things through.
Our aim is that you leave your appointment informed and confident, with a clear understanding of your oral health and what comes next, even if that next step is simply monitoring.
Aftercare and Follow-Up
Your care continues after your appointment.
If you’ve had treatment, your dentist will explain any aftercare instructions clearly, including what to expect as you recover and how to care for your teeth at home. Where helpful, written guidance will be provided so you don’t need to remember everything discussed on the day.
If follow-up care is recommended, our team will help coordinate next steps, whether that’s booking a future appointment, monitoring an area over time, or referring you for additional treatment if required.
If you experience discomfort, have questions, or feel unsure about anything after your visit, you’re encouraged to contact the clinic. Our team is available to provide advice and ensure you feel supported between appointments.
Our aim is simple: consistent care, clear communication, and peace of mind once you leave the chair.
Accessibility and Patient Support
Your records and privacy are protected by law. This site is for general education only—see our Privacy Policy and AHPRA/Dental Board guidelines.
Accessibility support, wheelchair friendly, translation by request
Payment Options
Dental care, made affordable for everyone. Learn more about payment, insurance rebates, government support for children and seniors, and how to access superannuation for critical dental treatment.
Payment Plans (Interest Free)
- Afterpay and Zip accepted for most treatments (zero deposit, flexible).
- Approval is fast, no credit check for most services.
Health Funds
- All major funds, on-the-spot HICAPS, written itemized quotes.
- Preferred provider benefits at specific clinics—ask for yours.
Child Dental Benefits (CDBS)
- Bulk-billing for kids under Medicare (aged 2–17, up to $1095 every two years for check-ups, cleans, fillings, emergencies).
- Staff help you check eligibility and maximize benefits.
Seniors & Pensioners
- Pension & Healthcare Card discounts, government gap assistance, and bulk-billing for select services.
- Call your local clinic for suburb-specific offers.
Early Release of Superannuation
- Medically necessary dental procedures may be covered via compassionate super release, subject to strict ATO eligibility.
- We provide all documentation/support for applications and liaise with your fund.
- Application is via myGov, with quoted care plan and medical support letter required.
Transparency Promise
- No hidden fees; all price quotes fully explained.
- Item numbers for insurance and government claims always provided.
faqs
How do I know if my health fund is covered?
All major funds are supported—bring your card for instant claim; preferred provider benefits may apply at specific clinics.
What is CDBS?
It’s a Medicare program bulk-billing eligible kids 2-17, up to $1095 total per child for dental care every two years.
What government help exists for seniors?
Pensioners and eligible seniors access discounts, bulk-billing, and gap reduction; call your clinic for full details by suburb.
Can I pay with my super?
Yes, in some severe clinical cases with full ATO and superfund approval. We assist every step—note that routine and cosmetic work is never covered.
What do I need to bring?
Health fund card, Medicare card for kids, pension/healthcare card for discounts, and your completed new patient form (if first visit).
How much will I get back from my health fund for the treatment?
This is dependent on which health fund you are with and also the level of cover you are on. At the end of your appointment, your dentist will provide you with a treatment plan, which will include a list of item numbers. An item number is a 3-digit code that you will need to quote to your health fund. Following this, your fund will be able to tell you exactly how much you are covered for.
What is the difference between General and Major Dental treatment?
Most health funds classify dental treatment into two categories: general dental and major dental. Each year there is a maximum benefit you can claim in each of these categories. The information provided below is to be used as a guide only. Please refer to your health fund’s full policy details to determine exactly what is appropriate for your situation.
General dental treatment can include
- Diagnostic and preventive services (examinations, X-rays, scale and clean)
- Restorations (fillings)
- Extractions
- Mouth guards
Major dental can include
- Crowns and bridgework
- Indirect restorations
- Dentures
- Root canal treatment
- Surgical extractions
- Periodontics
- Orthodontics
